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How does STIR/SHAKEN work?

STIR/SHAKEN uses digital certificates, based on common public-key cryptography techniques, to ensure the calling number of a telephone call is secure. In simple terms, each telephone service provider obtains their digital certificate from a certificate authority that is trusted by other telephone service providers. The certificate technology enables the called party to verify that the calling number is accurate and has not been spoofed.

What we achieved

Why did Landing Point Implement these new standards and how does it work?

It’s critical for customers to trust the in their received calls.  STIR industry standards are designed to provide proof calls are legitimate by confirming callers are who they say they are, while SHAKEN is how inbound calls are handled. As the originating provider or sender of the call, we need to ensure the call completes with a reliable provider to sign for the call, verifying the caller is authorized to use the number. When you’re the terminating provider receiving the call, it’s equally important for us to protect our customers from robocalls and determine call treatment accordingly.

In partnership with Neustar, we have the tools to provide you with trust-enabling information allowing correct caller validation.

To shield customers from fraudulent calls and through the STIR/SHAKEN compliance process. Whether you want to sign your own calls or have Landing Point sign calls for you, we’ll support our client’s efforts to verify and treat your calls. Our comprehensive solution offers flexible options with simple pricing to provide multiple levels of the STIR/SHAKEN support you require. Plus, they’re easy to implement and will keep you compliant.

To help instill calling customer confidence. LP Telecom has enabled STIR/SHAKEN across all its IP calling products. This set of industry standards is designed to reduce spam robocalls, prevent the “spoofing” of Caller ID data and help businesses improve voice security.

In simple terms, LP Telecom implemented this technology and standard to help our clients drive improved end-user call security and experience:

1. The benefits of trusted phone calls

Get more “hellos” with the help of STIR/SHAKEN.

2. Robocall reduction

Identify inbound robocalls to your contact center and interactive voice response system.

3. Voice security

Help customers know who’s really calling with trusted Caller ID data.

4. Standard expertise

Feel confident in solutions that are backed by federal and industry best practices.

5. Proven technology

Use the same security processes that already protect e-commerce websites.

6. Spam protection

Increase customer answer rates by reducing the number of legitimate calls marked as spam.

7. Improved customer experience

Leverage automated voice authentication and extend voice self-service options.